TERMS & CONDITIONS OF SALE/REFUND 2016
- All classes are booked and are paid for in advance. Prices include VAT at the current rate.
- Your place on a course is not confirmed until a payment has been received. A confirmation email will be sent
- Should you not wish to make an on-line payment please contact the office for alternative payment methods.
- Refunds or credits are not normally given, but are at our discretion in exceptional circumstances only.
- All clients must complete the Registration Form and PAR-Q screening form (Physical Activity Readiness Questionnaire) before joining a course. This information will not be disclosed to any third party.
- It is the client’s responsibility to advise the instructor if there has been any change to their health, particularly if the change would mean that they can answer “yes” to any of the questions on the PAR-Q screening form. It is also the client’s responsibility to advise of change of personal information on the application form.
- The minimum age of class attendees is 18 years. However it is possible for younger clients to attend, but those under the age of 16 should be accompanied by an adult, those over the age of 16, but under 18 years of age will require written permission from a parent or guardian in order to attend a class unaccompanied.
- Disclaimer: Whilst every care is taken to provide safe and effective exercise, participation in Body-Torque’s group and 1:1 sessions is at your own risk, and you should make your teacher aware of any exercise or movement which causes you undue discomfort or you feel may lead to injury or aggravation of a pre-existing condition. Body-Torque and its employees cannot be held responsible for injury, illness or accident sustained by its clients or those partaking in its group or 1:1 activities, either during a class or whilst on body-Torque’s own premises or on any third party premises or any venue hired by Body-Torque. Clients are asked to divulge all relevant health conditions by completing a PARQ health questionnaire in advance of participation in group or 1:1 activities with us, and to keep us advised of any change in their individual health circumstances.
REFUND POLICY & CANCELLATION POLICY
- We are a small company that care about the service we offer to our clients, we understand that sometimes things change and you may need to cancel a booked session. However in order for us to be able to maintain the quality of service and tuition we provide you it is essential that we have a clear and fair cancellation policy which is strictly adhered to.
- Should you need to cancel a booked class, you will be entitled to do another class in lieu of the cancelled session if you give us a minimum of 24 hrs notice. However to make the system work more efficiently please give as much notice as possible so your place can be made available to another client wishing to make up a missed class.
- If we do not receive a minimum of 24hrs notification of absence, it will not be possible for a client to make up their missed class. This policy will be strictly enforced.
- Classes cancelled with 24 hrs plus notice, will receive a credit for a class in lieu, valid for up to four weeks from the date of the cancelled session.
- Missed sessions that have not been cancelled with a minimum of 24 hrs notice will be charged as if attended and no refund or credit will be issued. This policy will be strictly enforced.
- Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees have access to this information. All emails and newsletters from our site allow you to opt out of further mailings.Our Promise Body-Torque will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.
No guarantee is given of the accuracy or completeness of information on these pages. Any information published on this web site is provided in good faith and is intended for the use of its visitors. Although every reasonable care has been taken to ensure technical and factual accuracy, some errors may occur. Please be aware that BODY-TORQUE PILATES LTD reserve the right to alter the information on its web site from time to time as they see fit. BODY-TORQUE PILATES LTD shall have, and will accept no liability arising from the use by any party of the information on this web site. BODY-TORQUE PILATES LTD does not warrant the information on this web site in any way. In particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated; you are advised to make your own virus checks and to implement such precautions in this respect as you deem necessary. BODY-TORQUE PILATES LTD exclude all liability for contamination or damage caused by any virus or electronic transmission.